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Conversation Logs

Browse and analyze imported conversation transcripts from your production chatbot.

What conversation logs are

Conversation logs are real conversations from your production chatbot, imported into Voxli for analysis. They let you see how your agent performs with actual users - not just simulated tests.

Logs are available on the Logs page, accessible from the left sidebar.

Browsing logs

The Logs page shows a list of imported conversations. Each entry displays:

  • Description - a short summary of the conversation.
  • Tags - colored labels for categorization.
  • Message count - how many messages are in the conversation.
  • Timestamp - when the conversation happened.

Click any log to open the full conversation. The message layout is the same as test results - if you’ve used the test result dialog, this will feel familiar.

Importing logs

Conversation logs are imported via the Voxli API. Your chatbot or backend system sends conversation transcripts to Voxli, where they become available for browsing and analysis.

For API details on how to import conversations, see Conversation Logs in the developer docs.

Tags

Tags help you organize and filter conversations. Each tag has a name and a color, and you can filter the log list by tag to find specific types of conversations.

Voxli also supports smart tags - rules that automatically tag conversations based on their content. Smart tags run when logs are imported and apply the appropriate labels without manual effort.